Understanding the Impact of Legacy Hospitality Systems on Operational and Financial Results | Shiji x Sudima Hotels

Understanding the Impact of Legacy Hospitality Systems on Operational and Financial Results

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Overview

We partnered with Sudima Hotels, a multi-award-winning, sustainability-led group in New Zealand, to analyze how a unified technology stack impacts hotel operations and financial outcomes. By implementing Daylight PMS, Astral Payments, and Stellaris Digital Payby, Sudima successfully streamlined workflows, reduced friction, and improved guest satisfaction.

The Topic

The hospitality sector is becoming increasingly complex. Hotel brands today are focusing on accuracy, automation, and guest trust. The transition from legacy systems to integrated, automated platforms is vital for maintaining competitive advantage and guest satisfaction.

The Study

In collaboration with Sudima’s Central Reservations Office (CRO), finance, and operations teams, Shiji conducted a detailed assessment of a fully integrated hotel management system including:

• Daylight PMS – Centralized, real-time hotel management
• Astral Payments – Secure, automated, tokenized payment processing
• Stellaris Digital Payby – PCI-compliant payment collection and digital authorization

Our Methodology

To measure performance improvements, qualitative insights and operational data were collected through interviews with key stakeholders:

• Helen Watson, Chief Financial Officer
• Hemal Ghetla, Project Manager & Systems Analyst

Our Findings & Insights

Operational Efficiency & Staff Productivity

Before adopting Shiji’s platform, manual reconciliation and reporting caused delays and diverted attention from guests. After implementation, automation improved accuracy and saved staff hours daily.

• 1–2 hours saved per property daily through automated reconciliation
• Group contract processing and reporting are now fully automated

Accuracy & Reliability

Legacy booking systems caused inconsistencies and delays. The integration of Daylight PMS enabled real-time reservation management, eliminating duplication and enhancing data integrity.

Performance & System Stability

Shiji’s cloud-native platform provided 30–40% faster processing speeds and nearly zero downtime during peak occupancy, improving both staff confidence and guest experience.

Security & Compliance

With Astral Payments and Stellaris Digital Payby, Sudima shifted to PCI DSS-compliant workflows using tokenized data storage. This ensured enhanced security and audit readiness while improving guest trust.

“Fewer manual checks are required… our front office and finance teams now spend less time troubleshooting discrepancies and more time on guest-facing tasks.” — Helen Watson, CFO, Sudima Hotels

Conclusions

The Shiji–Sudima partnership demonstrates the measurable benefits of modernizing hospitality technology. Through system integration, Sudima achieved higher accuracy, stronger security, and improved staff productivity—laying a foundation for long-term growth and sustainability.

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